Wednesday, March 13, 2013

Web Secret #249: Amped Wireless

I live in a loft apartment located within a building that used to be an electrical factory in the 1920s. The walls are concrete - I have never heard my neighbors.

When all five of our family reunite, we wirelessly operate 5 Mac laptops, 5 iPhones, and 4 iPads. We need wifi, strong wifi.

Enter Amped Wireless, a company that sells high power wifi range extenders extending a wifi network up to 10,000 feet. Now these are not expensive devices. I purchased my Amped Wireless High Power Wireless-N Smart Repeater and Range Extender (SR150) for about $67.00.

When I went to initially install it, I just couldn't get it to work. I figured I was f***ed and would be spending the next four hours trying to get the device to work. With zero faith in getting any help, I called Amped's tech support, already impressed that they even supplied a phone number.

Goodness - a human came on the line and spoke to me, spending 30 minutes until I was completely set up. That was easy!

All was fine until my FIOS Internet completely crashed. It also knocked out the Repeater. Once again I called tech support at Amped and they patiently walked me through until everything worked for a second time.

Thank you Amped.

You're a company that provides excellent customer service.

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