Wednesday, April 15, 2015

Web Secret #358: Wait But Why

So if you read my last two posts, you know that "Wait But Why" is the blog that saved me from doldrums severe enough that I considered shutting down iWebU.

"Wait But Why" is primarily the work of Tim Urban, who coyly describes the site as "A website for people who like websites."

I would define it as "A website for people who want to be provoked into thinking." Too abstract?

Here is a tour:

In the main section are posts, often lengthy, on topics such as: "What Makes You You", "A Religion for the Nonreligious", "From 1 to 1,000,000," a dissertation about the numbers in our life. It's about philosophy, science, and math and perhaps most importantly, meaning.

"Minis." A Mini is a short version of a Wait But Why post. To qualify as a Mini, it has to be an original post. Topics include "Your Life is Worse When You Know About Dust Mites ", "What Makes a Face Trustworthy?", and "200 People’s New Year’s Resolutions". They are little mental hors d'oeuvres.

"The Shed", consists of carefully curated videos. Topics include "Video Zoom-In on the Largest Image Ever Taken of Andromeda Galaxy", "Fully Disassembled Volkswagen Golf", "Amazing Run-Through of 17 British Accents." It's fun, more light hearted fare.

"The Dinner Table." So imagine you're noshing with a bunch of your smartest friends and you are having an amazing discussion about a really interesting topic. Once a week, "Wait But Why" comes up with a question, and asks this question to its community. The results are published, and include "", "Who From Our Modern Era Will Be Universally Known in the Year 4015?" and "What’s One Book, Movie, Song, Poem, Etc. You’re Grateful For?".

Because of time constraints, I only follow a maximum of 5 blogs at one time. This list tends to stay constant for long periods of time because honestly, there is a lot of really bad content out there.

Guess what? "Wait But Why," you just made my list!

Wednesday, April 8, 2015

Web Secret #357: Understanding Artificial Intelligence

This is my explanation of part 2 of the mind bending post from the "Wait But Why" blog. In this section, author Tim Urban explains AI (artificial intelligence":

There are three major AI categories:

1) Artificial Narrow Intelligence (ANI): AI that specializes in one area. There’s AI that can beat the world chess champion in chess, but that’s the only thing it does.

2) Artificial General Intelligence (AGI): Artificial General Intelligence refers to a computer that is as smart as a human across the board—a machine that can perform any intellectual task that a human being can. Creating AGI is a much harder task than creating ANI, and we’ve yet to do it.

3) Artificial Superintelligence (ASI): “an intellect that is much smarter than the best human brains in practically every field, including scientific creativity, general wisdom and social skills.”

As of now, humans have conquered the lowest caliber of AI — ANI

The hard parts of trying to build AGI are probably not what you think they are. Build a computer that can multiply two ten-digit numbers in a split second—incredibly easy. Build one that can look at a dog and answer whether it’s a dog or a cat — spectacularly difficult.

So how do we get there?

Here are the three most common strategies:

1) Reverse engineer the brain to figure out how evolution made such a rad thing — optimistic estimates say we can do this by 2030.

2) Try to make evolution do what it did before but for us this time. A group of computers would try to do tasks, and the most successful ones would be bred with each other by having half of each of their programming merged together into a new computer. The less successful ones would be eliminated. Over many, many iterations, this natural selection process would produce better and better computers.

3) Make this whole thing the computer’s problem, not ours. The idea is that we’d build a computer whose two major skills would be doing research on AI and coding changes into itself—allowing it to not only learn but to improve its own architecture.

Sooner or later, one of these three methods will work. Rapid advancements in hardware and innovative experimentation with software are happening simultaneously, and AGI could creep up on us quickly and unexpectedly.

Given the advantages over us that even human intelligence-equivalent AGI would have, it’s pretty obvious that it would only hit human intelligence for a brief instant before racing onwards to the realm of superior-to-human intelligence.

It’ll suddenly be smarter than Einstein and we won’t know what hit us.

And it could happen by 2030.

I encourage everyone to read the entire post - parts 1 and 2. It's such a well executed explanation of some very difficult topics. This is how the post concludes:

"It reminds me of Game of Thrones, where the characters occasionally note, “We’re so busy fighting each other but the real thing we should all be focusing on is what’s coming from north of the wall.”

That’s why people who understand superintelligent AI call it the last invention we’ll ever make — the last challenge we’ll ever face.

So let’s talk about it."

Wednesday, April 1, 2015

Web Secret #356: What is it like to be standing here?

For the past month, I have been struggling to come up with ideas for blog posts.

I used all my tried and true techniques to get inspired. I watched TED Talks, Stumbled around websites, read issues of Fast Company.

Nothing worked. Nada. I wondered if it was time to end this blog.

But just when I was thinking of throwing in the towel, I came across a fantastic blog, "Wait But Why".

More specifically, I came across a mind bending post on that site, "The AI Revolution: The Road to Superintelligence" by Tim Urban.

Tim begins the post with a quote "We are on the edge of change comparable to the rise of human life on Earth. — Vernor Vinge." He puts up a graph, showing a stick figure (that's you and me) standing next to a near vertical line symbolizing accelerating human progress. And he asks, "What is it like to be standing here?

He then answers that question, which I will attempt to paraphrase for the sake of brevity:

If we had a time machine, and took a person form the 1500's and brought him to 1750 he wouldn't be that shocked, because 1750 is not that different from 1500.

But take a person from 1750 and bring them to 2015, and it would be impossible for us to understand what it would be like for him to see shiny capsules racing by on a highway, look at someone’s face and chat with them even though they’re on the other side of the country, and worlds of other inconceivable sorcery.

This is all before you show him the Internet or explain things like the International Space Station, the Large Hadron Collider, nuclear weapons, or general relativity. For him, this experience wouldn’t be surprising or shocking or even mind-blowing — those words aren’t big enough. He might actually die.

This pattern—human progress moving quicker and quicker as time goes on — is what futurist Ray Kurzweil calls human history’s Law of Accelerating Returns. This happens because more advanced societies have the ability to progress at a faster rate than less advanced societies—because they’re more advanced.

The movie Back to the Future came out in 1985, and “the past” took place in 1955. In the movie, when Michael J. Fox went back to 1955, he was caught off-guard by the newness of TVs, the prices of soda, the lack of love for shrill electric guitar.

It was a different world, yes — but if the movie were made today and the past took place in 1985, the change would be much greater. The 1985 person would live in a time before personal computers, the Internet, or cell phones. A teenager born in the late 90s would be much more out of place in 1985 than the movie’s Marty McFly was in 1955.

Kurzweil believes that the 21st century will achieve 1,000 times the progress of the 20th century.

If he is correct, then we may be as blown away by 2030 as our 1750 guy was by 2015.
So what is it like to stand here?

We have no idea.

Wednesday, March 25, 2015

Web Secret #355: Peaky Blinders

The other day I was at a dinner party.

They still exist.

I was seated at a round table (one of three) with 9 other guests. It was a cosmopolitan affair. The person to my left was a political activist from El Salvador. The person to my right was a twenty something artist form Berlin. There was a woman from Liechtenstein. An American specializing in the law pertaining to homeland security.

And what did this group talk about?

The TV shows they were streaming.

Most of them had or were in the process of streaming a Danish TV show called Borgen. Which has been described as the Danish "West Wing." Which I had never heard of.

A few days later, my 21 year old son told me he got a haircut. "It's a new style," he explained to me, "like the Peaky Blinders." Huh? I had him spell it for me. Turns out that the "Peaky Blinders," is a British historical crime drama television series about a gang operating in Birmingham, England, during the aftermath of World War I. I had never heard of it.

Of course with the Internet, I could quickly look up what I knew nothing about. Even though neither "Borgen" nor "Peaky Blinders" has every been broadcast on US TV, you can buy the DVD of "Borgen" on Amazon, and you can stream "Peaky Blinders" on Netflix.

My dinner guests and my son made me feel temporarily culturally illiterate.

In fairness to myself, achieving cultural literacy has become a highly complex affair.

When I was growing up, there was a finite number of TV shows, movies, books, music, and toys that you could access. And for the most part, you could only access your own country's cultural artifacts. In fact, if you lived abroad for two years - as I did between the ages of 10 and 12 - you came back with very little idea about what your friends were talking about. You had missed the TV shows, the movies, the jokes, the slang that had happened while you were out of the country.

Today, technology gives me access to more TV shows, movies, books and other knowledge than I can ever watch or learn in a lifetime. And should you wish to access the cultural heritage of another country, you can do so.

So what does it mean to be culturally literate in 2015?

Damned if I know.

Wednesday, March 18, 2015

Web Secret #354: clueless about confidentiality

The other day, I logged into Facebook, and I came across the following fully public post and comments (all names and identifying information have been changed):

First, the post - Abby writes: "Hi Bob, do you accept Aetna insurance?" (Note: Abby's full name and photo are posted.)

First comment, posted by Bob the psychotherapist: "Hi Abby. Can you send me a copy of your insurance card? What about using your EAP benefit? I'm affiliated with a number of Employee Assistance Programs. I would be happy to work with you.

2nd comment, a response from Abby: "The Acme Widget Company has an EAP. I have a counselor assigned to me. He wants me to see you due to our previous work together. He says I need more help with my issues than can be offered through the EAP. Do you know Dr. Phil in Oak Grove, IL? He is my new psychiatrist."

!!! ???

"Say it ain’t so, Joe." Or should I say Abby and Bob...

First of all, Abby, do not, EVER, I repeat EVER, write public posts in which you reveal:

1. that you have a mental illness (or appear to have one)
2. that you are seeing a psychiatrist
3. the name of your insurance plan
4. that you are seeing an EAP counselor
5. that you want to see Bob for counseling.

We do not live in a world of little ponies, unicorns and butterflies. And the information that you made public can be used against you. For example, someone at Acme sees this post and circulates it around the company. You don't get that sought after promotion, because your boss read your post and decided you are too unstable for the promotion. Or you apply for a job, and your prospective employers look for you on Facebook (and trust me, most will,) and they don't hire you, because, why take a chance that your attendance and job performance may be affected by your mental illness?

And Bob, you should never, EVER, respond to an inappropriate client post in a public Facebook setting. You violated this clueless client's confidentiality.

The irony is that I am absolutely positive that if Abby's employer called you at your office, and asked "Are you seeing Abby for counseling?" you would respond, as we have all been taught, "I can neither confirm nor deny that I am seeing Abby for counseling."

But on Facebook? You seem to have lost your bearings.

And you are not the only clinician who has. In a previous post, I wrote about studies showing that therapists do not understand the confidentiality issues raised by social media. I also presented some best practices to avoid breaking confidentiality on the web. I reiterate them here:

1. Overall, it is important for clinicians to recognize that their "private" online activity may intersect with their professional competence. Indeed, online self-disclosures may represent the intersection where dilemmas surrounding personal and professional roles meet - in some cases signaling the start of boundary violations.

2. Self-disclosure online is almost inevitable. Often it is initiated by clients who want to learn more about their therapists. Some clients may do more than a Google search: They may join social networking sites, join professional listservs/chat rooms, or pay for online background checks or online firms to conduct illegal, invasive searches.

3. Practitioners need to create and maintain a formal social networking site policy as part of the informed consent process. Informed consent processes should at the very least acknowledge the risks and benefits of using social media and other technology. In addition, such policies should lay out psychologists' expectations for using such sites, namely that practitioners do not "friend" or interact with clients on social networking sites.

4. Therapists should develop online technological competence - they must understand the nature and requisite technology of social networking sites. They should proactively set controls that limit who sees their personal information.

5. Clinicians should contact both their professional and personal liability insurance representatives to find out whether their professional and personal liability insurance covers social networking sites. Psychotherapists should avoid using certain types of speech online, even if they use high privacy restrictions and other protections, such as pseudonyms. These communications might include breaches of client or supervisee confidentiality, speech that is potentially libelous and speech that denigrates the reputation of the field in which they practice.

And the greatest of these is "Therapists should develop online technological competence."

If you are not sure you understand Facebook privacy settings...

... Don't use Facebook. 

Wednesday, March 11, 2015

Web Secret #353: Learning all the time

I learned two important skills, a long time ago, in high school and college.
1. How to research the crap out of any topic.
2. How to write - really well - about anything.

I use them all the time for work.

But everything else I do on a daily basis for my current job, I learned during the past 10 years.

Some of it, I just learned yesterday. I wish I was kidding.

I have to keep up, just to tread water.

Now the good thing is that I am at heart an information junkie and a lifelong fan of learning stuff.

The bad thing is I never would have imagined how much new stuff I have to learn all the time, because everything is changing so damn fast.

And it's right around the corner.

Just this morning, I came across two articles:

"Professional Millennials and Super-Powered Smartphones are Changing the Working World". The Economist’s Cover story — January 3rd 2015.

"How tiny robots will rewire our world". Fast Company, February 2015.

I need to read these articles. 82 million Millenials are entering the workforce. There are 16 billion active wireless-connected devices in the world, and that number may exceed 40 billion by 2020. 2020! That's only 5 years from now. What does that mean? What are the implications for my work? I need to know this.

Every year, I give several talks on the impact of technology on mental health and employee assistance practice. You would think that the presentation I gave in September of 2014 would be perfect for May 2015.

But it isn't. I have to rewrite about 50% of my PowerPoint slides every 6 months.

Sometimes I feel the intellectual equivalent of gasping for air.

Sometimes I wish I had chosen a tech proof career like violin maker, park ranger, pool shark.

Will there come a point when I say "enough, no more"?

Wednesday, March 4, 2015

Web Secret #352: Millenials - attention must be paid

If you pay even vague attention to the news, you probably noticed a recent proliferation of studies and articles informing us that "people born between 1980 and 2000 now outnumber baby boomers."

More importantly, a study by the University of North Carolina Business School, "Maximizing Millennials in the Workplace," indicated that while Millenials consisted of 34% of the workforce in 2014, there will be 46% of them in the workforce in 2020, 5 short years from now.

Are you ready? They will be game changers. They invented social media. They came of age in a terrible economy which forced them to think outside the box when it came to employment. They will be using your EAP or your private mental health practice. They are less concerned with confidentiality (they divulge just about everything to their peers on Facebook,) and much more about convenience.

Let me give you an example that is not EAP/clinically based but is very prototypical. In a recent article in the New York Times, "Power Lunches Are Out. Crumbs in the Keyboard Are In," John Koblin reported that Millenials are eschewing lunching at Manhattan restaurants in favor of "conference rooms; over coffee, cocktails or breakfast; on Skype, Gchat or email. The status conferred upon those who get the best seat in the house is not necessary or even valuable to this crew, which measures its clout in retweets and followers, not table position." Fancy restaurants are not conducive to sharing a PowerPoint presentation on a laptop screen. Many larger companies offer inexpensive or even free cafeteria food.

My take? The winners: online eat in websites like GrubHub, food trucks, and informal eateries like Chipotle or Pain Quotidien. The losers: the Manhattan restaurant industry.

You do not want to be the Manhattan restaurant industry. I expect that the larger EAP companies are focusing on this young demographic. But I am not sure about the smaller players or the individual practitioners.

So here are my recommendations:

1. If you don't already have a website, it's time. It can be very simple, and very inexpensive. If you are not sure how to do it, hire someone.

2. If you are not offering your services via online video platforms, get going. I am the parent of three very social Millenials. Two are college aged, and the other is 25. I am exposed to a multitude of their friends. Obamacare means that counseling is covered by insurance and Millenials are covered under their parent's insurance until they are 26. For this age group counseling is increasingly stigma free. And I can tell you that many access mental health services only online.

If you are not tech savvy, and even if you are, note that online therapy is NOT therapy just delivered online. There are unique logistical, paperwork, licensing and encryption issues (and that's for starters.) I strongly recommend becoming distance counseling certified through the Online Therapy Institute or other similar expert provider.

3. Consider making appointments and confirming them using e-mail or even better, text.

4. Consider creating an app that showcases your expertise, your credentials and your publication. You don't even need to know how to code. Check out .

5. Do not, I repeat, do not create a Facebook for your practice, and if you have a Facebook, lock it down with the most stringent privacy settings.

Attention must be paid to these young people entering the workforce and using our services.

Bonus tip: Want to understand the Millenial mindset and lifestyle?
1. Read the annual Beloit College Mindset List. Find out what the college class of 2018 is really like.
2. Read the Refinery 29 lifestyle blog for young women.
3. Read Thrillist to find out about the lifestyle of young men.