Wednesday, October 17, 2018

Web Secret 541: Bypassing EAPs

The biggest threat to EAPs are mental health apps and platforms that are selling directly to employers. They are less expensive than EAPs, and over promise spectacular results. They also use slick marketing techniques and state of the art tech - which most EAPs lack. And they are usually headed - and started - by technologists - not clinicians.

Here are four of them:

Quarlet Health
Tech-enabled approach that connects physical and mental treatments uses Joyable’s CBT app.

Empower Interactive
Web and mobile tools teach core concepts of cognitive-behavior therapy (CBT) to address the root of behavioral health problems.

ieso digital health
Online delivery of evidence-based psychological therapies - CBT only.

ginger.io
Back by AI technology, offers mobile, accessible emotional support services AKA coaching.

Lyra
Using technology and data, connects companies and their employees to mental health providers, therapy, and coaching programs that work.

My comments:

What do these companies do better do better than EAPs?
They sound cool, use great marketing and exhibit social media savvy. They trumpet evidence based interventions up front and central. Promise hi tech anywhere anytime service delivery. They are user friendly and offer “fun” visual tracking of progress - typically through apps.

What do EAPs do better than these companies?
CBT is the new Kool-Aid and pretty much the only approach used. What is completely missing is the powerful and valuable EAP assessment that delivers customized counseling and/or referrals to the treatment approach and level of care needed by the employee AND an evaluation of the workplace factors and impact relevant to each case.

Pay attention, people.

Wednesday, October 10, 2018

Web Secret 540: iOS 12

By the time you read this, Apple will have released its new iPhones and unveiled iOS 12, its new operating system with way too many unnecessary features.

Refinery 29 published an article in August comprehensively reviewing all these new bells and whistles.

But here is all you really need to know:

Do Not Disturb
You can now schedule a specific time frame when you don't want to be bothered by calls, text messages, or other notifications. You can specify turning it off for an hour, until you leave your current location, or until this evening. When you open your notification screen, tap and hold the moon icon to see your options and choose the one that works for you.

Control your use of apps, social media or email
There is a new “Screen Time” tab in Settings. Select that, and you’ll see options to set “downtime” and limits on certain apps. Doing so prompts you to take a break from Instagram or email after a certain amount of time each day. The tab also shows a full breakdown of how much time you spend on social media each day and over the course of the week.

Battery Performance
The Battery tab within Settings offers a clearer picture of how your battery performs from day to day. You not only see exactly when you last charged your iPhone and how well it maintained that charge from hour to hour, you can also see the usage over the course of 10 days.

That's all you need to know.

Wednesday, October 3, 2018

Web Secret 539 : 10 years

My first iWebU blog post was published on August 14, 2008, over a decade ago. Since that date, my blog has posted weekly for ten consecutive years without ever missing a single week.

I celebrated with caviar and champagne, in my penthouse suite at the Mandarin Oriental in Paris.

Or, in another version, it completely slipped my mind until this moment.

In that first post, I pledged to:
  • empower non-technically inclined professionals
  • help you translate your vision into a growing presence on the web
  • teach you how to use technology to make new contacts, influence people and increase your earning potential
  • keep you on top of the latest and most disruptive trends in social media, hardware, software and technology.
I think I did that.

Wednesday, September 26, 2018

Web Secret 538: The New York Times

I recently waged a war against the New York Times.

I have been reading the New York Times every day since I went off to college approximately 200 years ago.

For decades, the paper has been delivered to my doorstep.

Every morning I start my day with a double shot of espresso and a review of the headlines. I read no more than one story about Donald Trump so that I can refrain from throwing crockery against the wall. I culminate with the crossword puzzle which I fill out with a fountain pen filled with my favorite orange ink.

All of this has been going on for decades like clockwork.

Until 3 weeks ago when it stopped.

Sometimes I got the paper late, sometimes times it didn't come at all.

I called customer support endless times. Nothing changed. They refused to connect me to the company that actually delivers the paper.

Since the weekend paper came just fine, I cancelled my weekday paper.

I tried reading the paper on line and printing out the crossword.

I absolutely hated it.

One day the Saturday paper failed to arrive and I called customer service again.

This time, I was connected to the delivery company.

My contact there, Rosa, fixed everything and actually followed up to make sure I got my weekend paper.

I decided to go crazy and restart weekday delivery.

Success.

Sometimes you just need a human.

And virtual is not good enough.

Wednesday, September 19, 2018

Web Secret 537: block chain and cryptocurrency

You don't know this, faithful readers, but for the past year I have been scouring the earth looking for a definition of block chain and cryptocurrency that I could share with you.

The definition would have to meet only criterion - that I would understand it.

Well that hasn't happened. However, several months ago my spouse passed along an article "The essential guide: blockchain, cryptocurrency and real estate" which sort of explain the topic so that I can sort of understand it.

Since I firmly believe everyone needs to sort of understand this, here is that explanation:

Cryptocurrency
"Cryptocurrencies are digital currencies that are traded and exchanged over the internet, used to buy and sell goods, invest and build wealth. The “crypto” in their name comes from cryptography, the field of studying and enacting secure communications. Cryptocurrencies are designed to offer a secure method of trading and secure record-keeping of who traded what, when–using computer programming (though the “who” is often an obscure number).

The best-known and most widely used cryptocurrency is bitcoin, created in 2008... Bitcoin started with barely any value and has now created its own millionaires and billionaires. Due to the structure of the math equations underlying bitcoin, only 21 million bitcoin can ever be made — or “mined,” in bitcoin terms — which holds the currency’s value (already, the world has collectively mined most of the currency, over 80 percent).

Bitcoin also becomes harder to mine as more hits the market, requiring more time, more computing power, and more energy. Eventually, at some point if and when all of it is mined, the only way to acquire bitcoin will be by trading it.

There are a host of other cryptocurrencies as well, each with their own distinguishing features. Another you may have heard of is Ethereum.
Block chain
Blockchain is the underlying technology that powers all of these cryptocurrencies. The name is fitting because it is literally an electronic chain of blocks of information, each block representing the latest transaction or many transactions, plus a record of the previous block, and the answer to a tough math equation.

A blockchain is a distributed, decentralized digital ledger where transactions are recorded. A blockchain exists not in any one place, but thanks to the internet, is spread out across multiple computers. Which computers? The ones being used by anyone who has made a transaction on the blockchain, from individuals to organizations. The system allows financial transactions to take place without a middleman, like a bank, which is how cryptocurrencies are traded.

It’s a public ledger, first and foremost, and you can transact anywhere in the world without a middleman at a relatively cheap price compared to traditional avenues,” explained Josh Olszewicz, a cryptocurrency day trader.

There are multiple different blockchains each with their own cryptocurrencies being traded and transactions recorded. Additionally, many of the leading blockchains can host a potential infinite number of custom tokens on top of it as well. A blockchain stores all the information about cryptocurrency and token trades in chronological order, so you can go back and see the very first trades, as well as assigning numbers to each user of the blockchain, so you can see who owns what. The record of these trades can’t be altered or tampered with.
You sort of get it right?

I know - that isn't good enough.

If I find a more understandable explanation - I will share it with you.

Wednesday, September 12, 2018

Web Secret 536: Trolls

Internet trolls are the hotile and sometimes dangerous people who post nasty comments and disinformation on the Internet - usually to create trouble of one kind or another.

Last month, The New York Times published an article "The Internet Trolls Have Won. Sorry, There’s Not Much You Can Do." by Brian X. Chen.

Unfortunately, understanding trolls and trolling is essential in the 21st century, so here is my summary of the most important information culled from this important article:

Most experts agree agree that trolling has no easy fix.

Chen notes: "Over the last decade, commenting has expanded beyond a box under web articles and videos and into social networking sites like Facebook and Twitter. That has opened the door to more aggressive bullying, harassment and the ability to spread misinformation...

Case in point: the right-wing conspiracy site Infowars. For years, the site distributed false information that inspired internet trolls to harass people who were close to victims of the Sandy Hook school shooting. This week, after much hemming and hawing about whether to get involved, some giant tech firms banned content from Infowars.

What does that show us? That you as an internet user have little power over content you find offensive or harmful online. It’s the tech companies that hold the cards.
"

There are many theories about why the internet seems to bring out the worst in people... people use the internet to get more of what they do not get enough of in everyday life. So while people have been socialized to resist being impulsive in the real world, on the internet they cave to their temptations to lash out.

...the quality of comments vary widely depending on the pieces of content being discussed and the audiences they attract. For example, there are videos about niche topics, like home improvement, that invite constructive commentary from enthusiasts. But there are others, such as a music video from a popular artist or a general news article, which ask people from all around the world to comment. That’s when things can get especially unruly.

It’s up to the content providers and tech platforms to vet their communities and set rules and standards for civilized discussion.

Many resource-strained news publications fall short: They often leave their comments sections unmoderated, so they become cesspools of toxic behavior. It is also an area where tech companies like Facebook and Twitter struggle, because they have long portrayed themselves as neutral platforms that do not that do not wish to take on the editorial roles of traditional publishers.

What about fake comments?

Tech companies have long employed various methods to detect fake comments from bots and spammers.

Unfortunately, security researchers have shown there are workarounds to all these methods.

When the Federal Communications Commission was preparing to repeal net neutrality last year, there were 22 million comments posted on its site, many of which expressed support for the move.

One expert used a machine-learning algorithm to discover that 1.3 million comments were likely fakes posted by bots.

What can you do?

For the issue of spoofed comments, there is a fairly simple solution: You can report them to the site’s owner, which will likely analyze and remove the fakes.

But for truly offensive comments, the reality is that consumers have very little power to fight them. Tech companies like YouTube, Facebook and Twitter have published guidelines for what types of comments and material are allowed on their sites, and they provide tools for people to flag and report inappropriate content.

Yet once you report an offensive comment, it is typically up to tech companies to decide whether it threatens your safety or violates a law — and often harassers know exactly how offensive they can be without clearly breaking rules.

Beyond reporting comments individually, you could also use an online petition tool like Change.org to demand that tech companies remove offensive content.

The article closes with this advice:

Think before you read... Think before you speak. And you don’t always have to respond. A lot of things do not deserve a response. Sometimes not responding is more effective than lashing out.”

Wednesday, September 5, 2018

Web Secret 535: What's My Line

When I was a child, one of my greatest pleasures was watching TV game shows with my grand-mother.

Grani - as we called her - was a regal, worldly woman who had emigrated to the USA from Russia via Berlin and Paris. She spoke 4 languages and was always immaculately dressed with a strand of pearls around her neck.

Retrospectively, I find it hilarious that this regal person enjoyed some of the most proletarian aspects of 1960s America. She would take me on frequent expeditions to Lamston, a now defunct Five and Dime store, and Chock Full O Nuts, a coffee shop featuring a lunch counter where we ate cream-cheese on date nut bread sandwiches.

One of her favorite shows was What's My Line?, a panel game show that originally ran from 1950 to 1967. The game required celebrity panelists to question a contestant in order to determine his or her occupation, i.e., "line [of work]." Each show culminated in the panelists putting on masks and trying to identify a "mystery guest" with their questions.

Most of the major figures connected to the show were remarkable in their own rights. The show was moderated by John Daly, a World War II correspondent who witnessed Gen. George S. Patton's infamous "slapping incident". As a reporter for the CBS radio network, Daly was the first national correspondent to deliver the news of the attack on Pearl Harbor and the first to report the death of President Franklin D. Roosevelt.

Panelist Dorothy Kilgallen wrote a newspaper column "The Voice of Broadway", which was syndicated to more than 140 papers. In 1936, she competed with other New York newspaper reporters in a race around the world using only means of transportation available to the general public. She was the only woman to compete in the contest and came in second. She was invited to the coronation of Queen Elizabeth II, defended comedian Lenny Bruce from obscenity charges, and reported on the trial of accused murderer Dr. Sam Shepard.
Arlene Francis was the highest-earning game show panelist in the 1950s, making $1,000 (equal to $10,172 today) per show.

Panelist Kitty Carlisle was a film actress who had acted in "A Night at the Opera" (1935) with the Marx Brothers, two films with Bing Crosby, Woody Allen's "Radio Days" (1987), "Six Degrees of Separation" (1993), and "Catch Me If You Can" (2002) in which she played herself in a dramatization of a 1970s To Tell the Truth episode.

Panelist Bennett Cerf was the erudite founder of the Random House publishing firm.

Host and panelists were dressed in evening wear, the men in tuxedos and the women in beautiful cocktail dresses.

All of the What's My Line shows can be viewed on YouTube.

One day on a whim, I showed one of the episodes to my Millenial twins. They became instantly addicted and started streaming the 100+ shows.

They are fascinated by the A list celebrities, from Sean Connery to a very young Elizabeth Taylor, from Bette Davis to Jackie Gleason.

They are fascinated by the elegance and formality with which host, panelists and guests behave.

They are fascinated by the guests and substitute panelists who later became famous. Watch pre Star Trek William Shatner, outrageously flirting with an attractive guest, or Tony Randall, ten years before "The Odd Couple" TV series.

But they are most fascinated by the every day guests whose occupations no longer exist due to modernization and techhnology. Jobs like Hat Check Girl and Diaper Service Man.

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