Wednesday, September 26, 2018
Web Secret 538: The New York Times
I have been reading the New York Times every day since I went off to college approximately 200 years ago.
For decades, the paper has been delivered to my doorstep.
Every morning I start my day with a double shot of espresso and a review of the headlines. I read no more than one story about Donald Trump so that I can refrain from throwing crockery against the wall. I culminate with the crossword puzzle which I fill out with a fountain pen filled with my favorite orange ink.
All of this has been going on for decades like clockwork.
Until 3 weeks ago when it stopped.
Sometimes I got the paper late, sometimes times it didn't come at all.
I called customer support endless times. Nothing changed. They refused to connect me to the company that actually delivers the paper.
Since the weekend paper came just fine, I cancelled my weekday paper.
I tried reading the paper on line and printing out the crossword.
I absolutely hated it.
One day the Saturday paper failed to arrive and I called customer service again.
This time, I was connected to the delivery company.
My contact there, Rosa, fixed everything and actually followed up to make sure I got my weekend paper.
I decided to go crazy and restart weekday delivery.
Sometimes you just need a human.
And virtual is not good enough.